SNAILS & TURKEY TAILS
A Nature-Based Early Learning Program in Marin County

Frequently Asked Questions
What ages is The Play Garden class for?
Is this a drop-off class?
What does a typical class look like?
What if my child is shy or takes time to warm up?
Do I need to participate, or can I just observe?
What should we wear?
What should we bring?
Are classes really held outdoors?
What happens in bad weather?
Can we sign-up for multiple months?
What if we miss a class?
How many children are in each class?
How do I know if morning or afternoon is better for my child?
Can siblings attend?
How do I register?

ENROLLMENT POLICIES
Transfers, Withdrawals & Refunds
We aim to balance flexibility for families with the consistency needed to support young children in a small-group learning environment.
NATURE SCHOOL
Can I transfer my child’s schedule or days?
We understand that family schedules can change.
Schedule changes (such as moving from 2 days to 3 days) may be requested based on availability. While we do our best to accommodate adjustments, changes are not guaranteed and depend on current enrollment capacity.
We recommend choosing a schedule that best reflects your long-term needs at the time of enrollment.
What is your withdrawal policy?
Classes are offered as monthly enrollments, giving families the flexibility to choose the months that work best for them. While many families choose to enroll for the full school year, there is no long-term commitment required.
If you plan to withdraw, we kindly ask for as much advance notice as possible. This allows us time to offer the space to families on our waitlist and keep our small community thriving.
Can I cancel a future month if I’ve enrolled in multiple months?
If your family’s plans change, you may cancel any upcoming month with at least 14 days’ notice prior to the start of that month.
Cancellations made with at least 14 days’ notice will not be charged for the upcoming month, but a $75 non-refundable processing fee will apply. This helps cover administrative time and the process of filling your child’s spot.
If less than 14 days’ notice is given, tuition for that month is still due, as your child’s place has been reserved and it may be difficult to fill on short notice.
Is tuition refundable?
Tuition is billed on a monthly basis and is non-refundable once the month has begun.
This policy helps us maintain consistency for enrolled families, support our educators, and reserve your child’s place in our small-group program.
What happens if my child misses class?
We do not offer refunds, credits, or make-up days for absences due to illness, travel, or personal scheduling conflicts.
Because our program operates as a reserved small-group enrollment (not drop-in care), your child’s spot is held specifically for them each day of attendance.
Can we pause enrollment and return later?
Re-enrollment is possible if space is available. However, we cannot guarantee a spot will remain open once a child has withdrawn.
We recommend maintaining continuous enrollment if you wish to secure your child’s place in the program.
SUMMER CAMPS
What is your cancellation policy?
As a small, nature-based program, we plan staffing, materials, permits, and site logistics well in advance based on enrollment. Once a spot is reserved, those resources are committed, and it’s difficult for us to fill openings on short notice.
That being said, if we have a waitlist at the time of your cancellation, and if your spot can be filled by another camper at the time of your cancellation, you will receive a 75% refund.
If your spot cannot be filled at the time of cancellation, we offer flexible transfer options. Transfer and refund requests cannot be accommodated within 14 days of your scheduled camp date.
1. You may transfer your registration to another child.
If we DO NOT have a waitlist at the time of cancellation, you may transfer your registration to another child up to 14 days before camp begins. YOU WOULD BE RESPONSIBLE FOR FINDING SOMEONE TO FILL YOUR SPOT.
Please contact us and we will provide a transfer registration link that you can share with the family. Transfer is not complete until we process registration for the other child.
2. You may transfer your child to another summer camp session.
If your spot cannot be filled at the time of cancellation, and if you cannot find a suitable replacement, you can transfer to another camp session up to 14 days before the start of your original camp session. Transfers are based on availability, at no additional cost.
ALL REFUNDS REFLECT A NON-REFUNDABLE TRANSACTION FEE CHARGED BY OUR REGISTRATION PLATFORM.
